Terms + Conditions
The giving system found on the Hope Centre website (https://hopecentre.com/give/) is governed by the following terms and conditions. Should you choose to donate/give online, you express your knowledge and understanding of the Hope Centre terms and conditions outlined below.
DONATION / GIVING.
Online donations from individuals, partners, organisations and associations made via bank transfers and credit card payments are accepted by Hope Centre. All donations made on the website require personal information to be presented in the appropriate fields and donations cannot be processed without this.
Donors can choose to give via credit card or electronic transfer. When giving with a credit card, donors can choose how much they would like to give and specify how regularly this payment occurs. Bank details are provided on the website for those who would like to transfer their donation electronically.
As a confirmation of payment, donors will receive an email, in their nominated email account, to show proof of delivery.
The Australian Dollar (AUD) is the default currency for all amounts on the website.
CANCELLATION AND REFUND POLICY.
Once a donation has been processed, the transaction is considered final and indisputable unless the following circumstances occur:
- Donor’s credit card is proven to have been used when unauthorized or in a fraudulent matter. This claim can only be made in accordance to the guidelines of their credit card company.
- In case of a lost or stolen credit card, donors must notify their credit card company and follow its reporting procedure.
In the case of the above occurring, you will be required to contact the Hope Centre finance department and notify our team. You will need to request a refund within five (5) working days from the day that the initial payment was processed. This date will be the same date to which you would have received the confirmation of payment email from the Hope Centre website.
The Hope Centre finance team will process the request within fifteen (15) working days of discussing the matter with the donor’s bank.
LIMITATION OF LIABILITY.
Hope Centre reserves the right to modify or change any, or all, of these terms and conditions at any time. Once these changes have been published on the Hope Centre website, the new terms and conditions will then be effective and the previous terms and conditions dismissed.
Hope Centre will not be held liable, under any circumstances, for any claims, costs or damages, whether direct or consequential, arising due to your use of the online donation system or your inability to use the system correctly. Hope Centre will also not hold liability to your reliance on any services and/or content associated with the website or the breach of any of these Terms and Conditions.
OTHER TERMS AND CONDITIONS.
Hope Centre is not responsible for typographic errors. We reserve the right to change the terms and conditions of the online giving system at any time without prior notice.
Please click here to contact us.